Postage, Delivery & Returns
This page explains the store's delivery arrangements, delivery estimates, cancellation rights, returns and refunds before you place an online order.
These provisions are intended for consumer purchases made at a distance. Business-to-business sales can be subject to different contractual terms. Nothing on this page removes statutory consumer rights.
Standard delivery
- Standard delivery
- FREE for orders over £300 excl (vat)
- Next Working Day Dispatch
- Monday to Friday Order by 1.00pm
- Mainland UK
- Order Item below 27kg
- Estimated dispatch
- Tue, 13 Oct 2026
- Estimated delivery
- Thu, 15 Oct 2026 – Fri, 16 Oct 2026
- Estimate basis
- Working days, UK time
Estimates can be affected by weekends, bank holidays, courier disruption and other circumstances outside the seller's reasonable control.
Delivery arrangements
Orders are processed after the order is received and, where applicable, payment is confirmed.
The normal configured policy is dispatch within 1 working day, followed by an estimated 2–3 working days for delivery.
Where a different delivery charge, delivery period or destination restriction applies, the applicable charge or the method for calculating it must be made clear before the customer is bound by the order.
Cancellation rights
For most consumer distance sales, a consumer can cancel without giving a reason during the statutory cancellation period.
For goods, the normal cancellation period ends 14 days after the day on which the consumer, or a person they nominate other than the carrier, physically receives the goods.
After giving notice of cancellation, goods normally have to be sent back without undue delay and no later than 14 days after the consumer communicates the cancellation.
There are statutory exceptions for certain contracts and goods. These can include goods made to the consumer's specifications or clearly personalised goods. Any applicable statutory exception will apply to the relevant transaction.
Commercial returns
In addition to statutory rights, the current store policy provides a 30 days day commercial return period from delivery, subject to the applicable return conditions.
Under the current configured policy, return postage is paid by the seller.
This commercial policy does not replace statutory rights relating to faulty, misdescribed or otherwise non-conforming goods.
Refunds
Where a consumer validly cancels a distance sale, refunds are made without undue delay and within the applicable statutory timetable.
Where the cancellation rules require it, the standard delivery charge is refunded. A premium paid for a more expensive delivery option may be non-refundable to the extent permitted by law.
Refunds are normally made using the same payment method used for the original transaction unless the customer expressly agrees otherwise.
Handling returned goods
Consumers may handle goods as reasonably necessary to establish their nature, characteristics and functioning.
Where goods are handled beyond what is necessary for that purpose, the trader may have a right to recover a permitted amount reflecting any resulting diminution in value.
Faulty or misdescribed goods
Consumer statutory rights remain in force. Goods must meet the applicable requirements relating to description, satisfactory quality and fitness for purpose.
If goods arrive damaged, faulty or materially different from their description, contact customer services promptly so the appropriate remedy can be arranged.
How to cancel or request a return
Send an unambiguous statement of your decision to cancel, including your order number, the goods concerned, your name and contact details.
Use the customer contact email published on this website. A model cancellation wording is provided below.
Start a cancellation / return email →Model cancellation wording
You may use this wording or another clear statement communicating your decision to cancel.
To: Returns / Customer Services
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Order number: ______________________________
Goods: __________________________________________
Ordered on: ______________________________
Received on: ______________________________
Consumer name: ______________________________
Consumer address: __________________________________________
Date: ______________________________
Before you place an order
The website should make the total price, applicable delivery charges and delivery arrangements clear before the customer is bound by the purchase. For an online order that creates an obligation to pay, the final ordering step must also make the payment obligation clear.
This page is practical ecommerce wording rather than legal advice. Before launch, confirm the business's actual delivery charges, VAT treatment, delivery times, return-payment policy, applicable product exceptions and the wording of the checkout/order button with a qualified UK adviser.