Privacy Policy

Privacy Policy Overview

This Privacy Policy explains how OnMove Direct collects, uses, stores and protects personal information when you use our website or purchase products and services from us.

We take the protection of customer information seriously and aim to process personal information fairly, lawfully and transparently.

Information We Collect

Depending on how you use our website, we may collect different types of information.

Information you provide directly

• Your name and title.
• Email address.
• Telephone or mobile number.
• Company or business information.
• Billing and delivery addresses.
• Account login information.
• Product enquiries and customer service communications.
• Information provided when submitting a return, refund or support request.

Information generated through purchases

• Order numbers.
• Products purchased.
• Quantities and prices.
• Delivery information.
• Payment status.
• Dispatch and tracking information.
• Return and refund information.

Technical information

When you use our website, technical information may also be processed, depending on our hosting, security, analytics and website configuration.

This can include information such as IP address, browser type, device information, pages visited, approximate usage times and technical log data.

Customer Accounts

If you create an account with us, we may process information required to create and maintain your customer account.

This may include your name, email address, telephone number, account details, billing information, delivery information and order history.

Your account allows you to access relevant customer information, including previous orders and, where applicable, delivery and tracking information.

Orders, Payments & Transactions

When you place an order, we process information necessary to fulfil your purchase.

This can include:

• Customer and company details.
• Billing address.
• Shipping address.
• Products ordered.
• Order totals and currency.
• Payment status.
• Order and dispatch references.

Where payment is processed by a third-party payment provider, payment information may be processed directly by that provider in accordance with its own privacy policy and security procedures.

We do not need to retain complete payment card authentication information when that information is handled directly by the relevant payment provider.

Delivery & Order Tracking

When an order is dispatched, information required to deliver the goods may be shared with the relevant courier, carrier or logistics provider.

This may include:

• Recipient name.
• Delivery address.
• Telephone or contact details where required.
• Order or dispatch reference.
• Tracking information.

Our website may also display shipment and tracking information so that customers can monitor the progress of their order.

How We Use Your Information

We may use personal information for purposes including:

Lawful Processing

Depending on the circumstances, we may process personal information because it is necessary to perform a contract with you, because we have a legitimate business interest, because we have a legal obligation, or because you have provided consent where consent is required.

Where processing is based on consent, you may withdraw that consent where applicable.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, preferences and, where configured, analytics or marketing activities.

Essential cookies

Some cookies or session technologies may be necessary for the website to operate correctly. These can include technologies used to maintain your shopping basket, customer session, authentication state or security controls.

Optional cookies

Where optional analytics or marketing technologies are used, these should be managed in accordance with the applicable cookie consent requirements.

You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Marketing Communications

Where you have chosen to receive marketing communications, we may use your contact details to send information about products, services, offers or relevant company news.

You can change your marketing preferences or ask us to stop sending marketing communications at any time, subject to applicable legal requirements.

Transactional communications relating to your order, account, payment, delivery or security may still need to be sent where necessary to provide the service.

When We Share Information

We do not sell customer personal information as a commercial product.

We may share relevant information with trusted organisations where necessary to operate our business or provide services to you.

These organisations may include:

• Payment service providers.
• Courier and delivery companies.
• Website and hosting providers.
• IT and security service providers.
• Accounting or professional service providers.
• Customer support or communications providers.
• Regulators, law enforcement or government authorities where legally required.

We aim to ensure that third parties receiving personal information have an appropriate reason to process it and appropriate safeguards in place.

Third-Party Websites & Services

Our website may contain links to external websites or services operated by other organisations.

When you follow a link to an external website, that organisation's own privacy policy and terms will apply.

We are not responsible for the privacy practices, security or content of external websites that are outside our control.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, accounting, legal, tax, regulatory and dispute resolution requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will take appropriate steps to securely delete it, anonymise it or otherwise dispose of it where appropriate.

Information Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights concerning your personal information.

Some rights are subject to legal conditions and exemptions. We may need to verify your identity before responding to a request.

Children's Privacy

Our website and ecommerce services are intended primarily for adults and business customers.

We do not knowingly seek to collect personal information from children for marketing purposes.

International Data Transfers

Some service providers used to operate our website, payments, communications or other services may process information outside the United Kingdom.

Where personal information is transferred outside the UK, appropriate safeguards will be considered and applied where required by applicable data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements or business practices.

The latest version will be published on this page.