Terms & Conditions

General Terms

These Terms and Conditions govern your use of the OnMove Direct website and your purchase of products through our online store.

By accessing our website, creating an account, placing an order or otherwise using our services, you agree to comply with these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use our website or place an order through our online store.

Website Use

You may use this website only for lawful purposes and in accordance with these Terms and Conditions.

You must not use the website:

• For fraudulent or unlawful purposes.
• To attempt to gain unauthorised access to systems or accounts.
• To introduce malicious software or harmful code.
• To interfere with the operation or security of the website.
• To copy, reproduce or commercially exploit website content without permission.
• To submit false, misleading or fraudulent information.

We reserve the right to restrict or suspend access to the website where we reasonably believe that these Terms have been breached or that the website is being misused.

Customer Accounts

Some website features may require you to create a customer account.

You agree to provide information that is accurate, current and complete when creating an account.

You are responsible for keeping your account credentials secure and for notifying us if you believe your account has been accessed without authorisation.

We may suspend or terminate an account where necessary to protect the website, our customers, our business or where there has been a material breach of these Terms.

Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and technical information displayed on our website are accurate.

However, product images may vary slightly from actual products due to photography, lighting, display settings, manufacturing changes or supplier updates.

Product dimensions, capacities, colours, finishes and specifications should be checked carefully before ordering where these details are important to your intended application.

Product suitability

You are responsible for ensuring that the product you order is suitable for your intended vehicle, recovery application, workshop, equipment or operating environment.

Where a product requires professional installation, specialist knowledge, inspection, calibration or training, it should be installed or used by a suitably competent person.

Prices & Availability

Product prices are displayed on the website in the currency shown at checkout.

Prices, product availability and delivery charges may change from time to time.

Where applicable, taxes, VAT, delivery charges or other costs will be shown during the ordering process.

We make reasonable efforts to ensure that prices displayed on the website are correct. If a genuine pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfilling the order.

Placing an Order

Adding a product to your basket does not necessarily constitute acceptance of your order.

When you submit an order, you are making a request to purchase the products selected at the prices and on the terms displayed during checkout.

An order confirmation may be sent to you after your order has been received.

We reserve the right to decline or cancel an order where there is a legitimate reason, including:

• Product availability issues.
• Pricing or listing errors.
• Payment problems.
• Suspected fraud or unauthorised activity.
• Incorrect delivery information.
• Other circumstances where fulfilment is reasonably not possible.

Payment

Payment must be completed using one of the payment methods made available during checkout.

Depending on the payment method selected, payment may be processed by a third-party payment provider.

Your order may remain in a payment-pending state until payment has been successfully authorised or received.

We may delay dispatch until payment has cleared.

Failed or reversed payments

If payment fails, is reversed, charged back or is otherwise not successfully received, we may suspend fulfilment and contact you to resolve the payment issue.

Delivery

We aim to dispatch and deliver orders within the timescales communicated at checkout or otherwise provided to you.

Delivery times may vary depending on:

• Product availability.
• Warehouse processing.
• Courier availability.
• Delivery location.
• Product size or weight.
• Weekend and public holiday schedules.
• Circumstances outside our reasonable control.

A tracking number may be provided when an order has been dispatched and tracking information is available.

Delivery Inspection

Where reasonably possible, customers should inspect packaging and goods when delivery is received.

If goods appear visibly damaged, please record the damage with the carrier where possible and contact us promptly with photographs and details of the issue.

Returns, Refunds & Exchanges

Returns and refunds are handled in accordance with our separate Return Policy and applicable consumer protection legislation.

Where a return is required, customers may be asked to provide:

• Order number.
• Product details.
• Reason for the return.
• Photographs where relevant.
• Information concerning damage or faults.

Returned goods may be inspected before a refund, replacement or other resolution is confirmed.

Nothing in these Terms and Conditions is intended to remove or restrict any statutory rights that cannot lawfully be excluded.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or dispatched, we may be able to cancel it before fulfilment.

Once an order has entered dispatch or delivery, cancellation may instead need to be handled under our Return Policy.

Certain products or orders may be subject to specific cancellation conditions where permitted by law.

Product Warranty & Faults

Where a product is supplied with a manufacturer's warranty or other warranty, the applicable warranty terms will apply.

Warranty claims may require reasonable information concerning the product, purchase, installation, operating conditions and nature of the fault.

Products should be used, installed, maintained and operated in accordance with the manufacturer's instructions and applicable safety requirements.

Warranty coverage may be affected where a product has been incorrectly installed, modified, misused, overloaded, improperly maintained or used outside its intended application.

This does not affect statutory rights that cannot legally be excluded.

Liability

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.

We will not be responsible for losses that are not reasonably foreseeable or for circumstances outside our reasonable control, subject to applicable law.

We are not responsible for damage arising from misuse, incorrect installation, unauthorised modification or operation of equipment contrary to manufacturer instructions or applicable safety requirements.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded.

Intellectual Property

Unless otherwise stated, website content including text, graphics, photographs, logos, product descriptions, layout and other materials is owned by or licensed to OnMove Direct.

You may view and use website content for your personal or legitimate business purchasing activities.

You must not reproduce, republish, modify, distribute, sell or commercially exploit website content without our prior written permission, except where permitted by law.

Privacy

Your use of our website and our processing of personal information is also subject to our Privacy Policy .

The Privacy Policy explains what information we collect, how it is used, how it may be shared and how you can exercise applicable data protection rights.

Force Majeure

We will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances outside our reasonable control.

Such circumstances may include serious disruption to transport, supply chains, utilities, telecommunications, severe weather, fire, industrial disputes, government restrictions, natural disasters or other exceptional events.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our website, products, services, business practices or legal requirements.

The latest version will be published on this page.

Changes will not affect rights that have already accrued where the law provides otherwise.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales, unless applicable law requires otherwise.

Any disputes will be subject to the applicable courts and legal procedures of England and Wales, subject to any mandatory consumer rights or jurisdictional requirements that apply.